Nationals Employees Work to Bring Fans Back
While the Washington Nationals’ efforts on the field are clear for every fan to see, there are hundreds of dedicated employees working behind the scenes help turn a fun day at the ballpark into a memorable experience for fans of all ages.
These unsung heroes of Nationals Park are usually the first people fans encounter when they arrive. They are the parking attendants, the ticket takers, the ushers, the concession stands’ staff and the many others who often don’t receive enough credit for their contributions. But that all changed this month.
Throughout September, the Washington Nationals set out to find extraordinary workers with the “Bring ‘em Back!” customer service initiative, which honors those who best represent the team’s commitment to customer service.
Whether it’s a simple warm greeting or polite gesture, these staff members are dedicated to making Nationals fans feel special while they’re here at the ballpark. In fact, they are often the reason fans decide to come back.
“I go out of my way for the fans, to take care of everyone and make sure they return,” Usher Yvette Hines said.
All month long, Nationals game day and front office staff members were given the opportunity to nominate the workers they believed should be recognized for their hard work during the long baseball season.
In a special ceremony held before Friday’s game against the Atlanta Braves, 50 winners were announced and each received a Nationals away on-field jacket as well as a $50 dollar gift card to the Great American Restaurant Group.
“You are the best of the best,” Nationals President Stan Kasten said while thanking the winners. “I want to tell you how proud I am of the job that you do.”
The winners were grateful to be recognized by the team. Usher Deborah Hines said of the ceremony, “It makes me feel so honored that someone appreciates the work that I do.”
While the Nationals players typically receive the most attention from Washington fans, the team wanted to make sure that their game day workers were given some special treatment as well. After all, they are the ones who help ensure that every game is a great experience for the fans, regardless of the final score.
“I take my job very seriously,” Usher Paullett McNair said. “I love the fans and what I do. This is the best job I’ve ever had.”